Replacing your roof is a big deal in terms of cost, aesthetics, and project management. Our slate roof is a huge part of our house’s character and we needed people we could trust to do the job. We had seen Innovative’s work around our neighborhood and it looked great. However, we’d been burned by contractors in the past, so we did our homework. Their online reputation is so positive, it almost seemed a little too good to be true. It turns out that the reason they have such solid reviews is that they do great work. Tim, our project manager, was professional, friendly and knowledgeable, and meticulously followed through on every detail of the job. No concern was too small for him to personally take the time to address. I would say that he came to our house over twenty times…to do paperwork, deal with our insurance adjuster, plan the work, check up on how things were going, etc. Having someone who tenaciously manages that whole process is a must. The actual roofing job was done relatively quickly and painlessly. Naturally, it was loud and a little disruptive, but the crew worked hard, was courteous and kept the mess to a minimum. Best of all, actual installation was beautifully done. When we accepted their bid, we agreed to write a review and I kind of laughed and said I’d have to be honest. Well, all I can honestly say is thank you, Innovative. You guys rocked!
Tim, our project manager, was professional, friendly and knowledgeable, and meticulously followed through on every detail of the job. No concern was too small for him to personally take the time to address.